SS, S., SM, S., HA, Z. (2019). Physician-Patient Communication: Perception and Practice among Doctors Working in Tanta University Outpatient Clinics, Egypt. Egyptian Journal of Occupational Medicine, 43(3), 453-467. doi: 10.21608/ejom.2019.47867
Shalaby SS; Saied SM; Zayed HA. "Physician-Patient Communication: Perception and Practice among Doctors Working in Tanta University Outpatient Clinics, Egypt". Egyptian Journal of Occupational Medicine, 43, 3, 2019, 453-467. doi: 10.21608/ejom.2019.47867
SS, S., SM, S., HA, Z. (2019). 'Physician-Patient Communication: Perception and Practice among Doctors Working in Tanta University Outpatient Clinics, Egypt', Egyptian Journal of Occupational Medicine, 43(3), pp. 453-467. doi: 10.21608/ejom.2019.47867
SS, S., SM, S., HA, Z. Physician-Patient Communication: Perception and Practice among Doctors Working in Tanta University Outpatient Clinics, Egypt. Egyptian Journal of Occupational Medicine, 2019; 43(3): 453-467. doi: 10.21608/ejom.2019.47867
Physician-Patient Communication: Perception and Practice among Doctors Working in Tanta University Outpatient Clinics, Egypt
1Department of Public Health and Community Medicine , Tanta University, Egypt
2Department of Public Health and Community Medicine , Tanta University, Egyp
3Department of Occupational Medicine, Tanta University, Egypt
Abstract
Introduction: Effective physician-patient communication plays a crucial role in establishing a successful therapeutic outcome. Having good quality communication skills is vital for doctors to build up agreeable doctor-patient connection. In Egypt, the discipline of effective doctor-patient communication is still underestimated Aim of work: This study aimed to assess physicians’ perception concerning the significance of effective physician-patient communication and to evaluate their actual practice and patient communication skills. Materials and methods: A cross-sectional study was conducted among physicians working at outpatient clinics at Tanta University Hospitals. Data collection was done using a self-administered questionnaire sheet conveyed to 275 randomly selected physicians working in different outpatient clinics. Physicians’ perception concerning effective communication was assessed by means of self-assessment questions created by Samuel and Albert, and the level of physician-patient communication practice was assessed using the adapted Kalamazoo Checklist. Results: The study included 275 physicians; 48.6% of participants had highly perceived the significance of effective communication. ‘Effective doctor-patient communication is highly associated with increased patient satisfaction’ showed the highest perception among physicians (94.5%). The medical curriculum followed by media and internet were the commonest sources of participants` information. About 41.8% of participant physicians had ‘good’ communication with a higher percentage among female doctors. Significant positive correlations were found between physicians’ years of experience and communication skills practice competencies. Conclusion: About half of the physicians highly perceived the significance of effective doctor-patient communication and more than two-fifths of them had good doctor-patient communication skills. Enforcement of training courses concerning effective physician-patient communication is substantially recommended for both undergraduate students and graduated physicians.
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